Friday, February 09, 2007

A forward

We get email forwards each day and most die in the mail box. This one didn't.

By the time u guys read this news, the body of Major Manish Pitambare, who was shot dead at Anantnag, would have been cremated with full military honors.
On Nov 27, this news swept across all the news channels 'Sanjay Dutt relieved by court'. 'Sirf Munna not a bhai' '13 saal ka vanvaas khatam' 'although found guilty for possession of armory, Sanjay can breath sigh of relief as all the TADA charges against him are withdrawn' Then many personalities like Salman Khan said 'He is a good person. We knew he will come out clean'. Mr Big B said "Dutt's family and our family have relations for years he's a good kid. He is like elder brother to Abhishek". His sister Priya Dutt said "we can sleep well tonight. It 's a great relief"
In other news, Parliament was mad at Indian team for performing bad; Greg Chappell said something; Shah Rukh Khan replaces Amitabh in KBC and other such stuff. But most of the emphasis was given on Sanjay Dutt's "phoenix like" comeback from the ashes of terrorist charges. Surfing through the channels, one news on BBC startled me. It read "Hisbul Mujahidin's most wanted terrorist 'Sohel Faisal' killed in Anantnag, India . Indian Major leading the operation lost his life in the process. Four others are injured.
It was past midnight , I started visiting the stupid Indian channels, but Sanjay Dutt was still ruling. They were telling how Sanjay pleaded to the court saying 'I'm the sole bread earner for my family', 'I have a daughter who is studying in US' and so on. Then they showed how Sanjay was not wearing his lucky blue shirt while he was hearing the verdict and also how he went to every temple and prayed for the last few months. A suspect in Mumbai bomb blasts, convicted under armory act...was being transformed into a hero.
Sure Sanjay Dutt has a daughter; Sure he did not do any terrorist activity. Possessing an AK47 is considered too elementary in terrorist community and also one who possesses an AK47 has a right to possess a pistol so that again is not such a big crime; Sure Sanjay Dutt went to all the temples; Sure he did a lot of Gandhigiri but then...........
Major Manish H Pitambare got the information from his sources about the terrorists' whereabouts. Wasting no time he attacked the camp, killed Hisbul Mujahidin's supremo and in the process lost his life to the bullets fired from an AK47. He is survived by a wife and daughter (just like Sanjay Dutt) who's only 18 months old.
Major Manish never said 'I have a daughter' before he took the decision to attack the terrorists in the darkest of nights. He never thought about having a family and he being the bread earner. No news channel covered this since they were too busy hyping a former drug addict, a suspect who's linked to bomb blasts which killed hundreds. Their aim was to show how he defied the TADA charges and they were so successful that his conviction in possession of armory had no meaning. They also concluded that his parents in heaven must be happy and proud of him.
Parents of Major Manish are still living and they have to live rest of their lives without their beloved son. His daughter won't ever see her daddy again. Finally Major Manish, to my generation is a greater hero, someone who laid his life in the name of this great nation.
So guys, please forward this message around so that the media knows which news to give importance, as it is a shame for us since this Army Major's
death news was given by a foreign TV channel!!!

Saturday, January 20, 2007

MoMo Vs MMS

Its the second MMS for me and I'm enjoying it a lot.

My mind was drawn to a comparison of MoMo and MMS formats. MoMo format (as in Bangalore, Mumbai and Hyderabad) usually has one presentation/theme a meeting and intense discussion about that one topic only. It also has a fairly high frequency with one meeting a month. MMS on the other hand has no theme and last at least one whole day. In fact, it is like a BarCamp around the theme of mobility. So, one sees a whole lot of variety in a single day.

In summary its depth vs width. Take your pick.

Jet: The response

Jet's response was slow in coming. Probably too involved with the abortive Sahara acquisition. When they did, it was essentially gap filling:
1. In flight entertainment introduced in selected flights. I haven't been on such a flight so no direct evidence. However, I've heard that its switched off the minute the landing announcement is made unlike KF where at least the audio channels continue even after landing!
2. premium treatment for the "super-platinum" customers. These are typically CXOs. jet treats them differently by marking them "MAAS" which stands for meet and assist. These people are met by an air hostess from the time they check-in to the time they enter the plane and then from the time dis-embarkation to time one leaves the terminal. These people engage you in a conversation while a porter carries your luggage.
3. The variety of food has increased in Jet's first class.

So has jet's response been inadequate? Or does its response say: I don't care?

Kingfisher: The Rampup

Kingfisher quickly ramped up its no of planes and routes. But the real innovative aspects were:
1. First Class
2. Cash frequent flyer advantage
3. King Club

The KF first class is really something. The experience starts from the time one enters the airport as the baggage is carried for you to the plane. The ride from the terminal to the plane is in a car or in a bus fitted with sofas instead of the usual coach. The seats are comfortable and adjustable. In addition to the being flatter compared to jet seats, the KF first seats have adjustable lumber support and foot support (though some of those haven't worked for me many times!). A TV screen can be brought out but is a bit painful to handle. The service is excellent with more choice in the drinks and food. The presentation of the food is great. As far as food and drinks are concerned, its like being in a 5-star in the sky. The experience continues on landing with the special bus and the luggage being carried to your car.

Kingfisher also realised that Jet's lead was essentially due to the corporate traveller who stuck with Jet because of the accumulated Jetmiles. Its attack on that aspect was fantastic. KF realised that most corporate travellers take the first flight out and are back the same day. So first they matched their flight times within 15 mins of Jet times. Second, they offered a thousand ruppees if one took a flight back the same day! Thus, one got cash of Rs 1,000 in hand instead of cashing the jetmiles later. It was of course controversial as the tickets were purchased by the company and the money collected by the employee. There were also tax issues. In the end, the scheme got dropped and a frequent flyer scheme introduced.

The frequent flyer scheme was also innovative. KF realised that the immediate benefit for most people was the ability to tele check-in and hence they lowered the entry barrier. At jet one needs 10 flights to be able to tele check-in while the king club allows one to do that in 3 flights. Another expected response which did come was to give a Gold card to anyone who had a Jet Gold/Platinum. This was done through the employers to get a good coverage.

Overall, aggressive launch followed up with aggressive ramp-up. Paints a picture of a new boxer punching the older and larger guy into the corner. So the next post on how Jet has responded.

Kingfisher: A blast of fresh air

I've been absent from blogging for some time. Picking up today from we left almost a month back.

Kingfisher came in when there was a lot of talk of low cost airlines. With "all economy" planes and fares lower than that of Jet, KF was clubbed into the Low cost category to begin with. But the clear promise was that of "an experience that even other airlines are going to talk about".

And the experience was good: Planes were new, seats slightly wider, leg room slightly more. And all these counted as everything was benchmarked to pain-points of the leader: Jet. One also had in flight entertainment: 5 video channels and 10 audio ones. What also counted was the bright festive red colour compared to the conservative blue of jet. It did feel like being part of a more cheerful experience as the staff was very cheerful and friendly. Even the in-flight magazine was about fashion, parties and of course bollywood.

What I personally liked the best and made me take KF flights was its flexibility in check-in. Jet would not allow one in 30 mins before the flight even if one had a Gold Card. KF on the other hand took everyone even 15 mins before the flight!

After the first few flights, I remember thinking of Jet as a service provider with German efficiency. This was a lesson in many ways:
1. A great airline all of a sudden had a strong competitor which made it look in a bad light. "German efficiency" is not a great name recall!
2. The industry changed from airline industry to a service industry
3. The brand extension of king fisher was admirable

Mobile Monday Delhi 2

I'm at MoMo Delhi 2. With around 175 registrations, it promises to be an exciting one. Of course, it IS another MMS - Mobile Monday Saturday!